Customer satisfaction and loyalty is greater now with Vodafone customers compared to O2 customers according to YouGov’s Technology & Telecoms Consulting team. 50% of users would happily swap from O2 compared to only 34% with Vodafone.... But why is this?
Have O2 been too dependent on the iPhone exclusivity and now it has become a mainstream handset are they struggling to keep customers attention? Is the network outages for data in some parts of the UK due to too many users becoming a major issue or is it the increased tariff options and different business contract lengths that is becoming more appealing for the Vodafone network?
Both networks still have handset exclusives such as the Palm Pre and Samsung Galaxy i7500 with O2 and Nokia N900, HTC Legend, Nexus One with Vodafone but with the market becoming more data hungry will the networks have to reinvest more into the infrastructure to cope with the demand?
Click here to compare all UK business mobile phone deals
Have O2 been too dependent on the iPhone exclusivity and now it has become a mainstream handset are they struggling to keep customers attention? Is the network outages for data in some parts of the UK due to too many users becoming a major issue or is it the increased tariff options and different business contract lengths that is becoming more appealing for the Vodafone network?
Both networks still have handset exclusives such as the Palm Pre and Samsung Galaxy i7500 with O2 and Nokia N900, HTC Legend, Nexus One with Vodafone but with the market becoming more data hungry will the networks have to reinvest more into the infrastructure to cope with the demand?
Click here to compare all UK business mobile phone deals
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