What is the International Favourites Bolt On?
It’s a new service from O2 that lets you keep in touch with your friends, family or business contacts abroad. You can choose up to five numbers in 60 countries, and talk for up to 3000 minutes to international landlines and up to 200 minutes to international mobiles.
And you also get a Call Me number in one country, giving your contacts a new way to reach you in the UK without paying international charges. You can check countries supported here
How does International Favourites work?
After you sign up, we’ll give you a unique UK phone number for each of your International friends and contacts numbers you’ve registered. With your new UK phone numbers you can now call them abroad and the cost of these calls is included in your Bolt On.
You also get a Call Me Number in one of 42 available countries. It’s a phone number that lets people in that country call you without paying international rates. When they ring it – the call goes through to your O2 mobile here in the UK.
Your friends and contacts will only be charged for the normal in-country cost of a call to that number from their service provider; they will not be charged for an international call.
Which countries are supported by International Favourites?
You can choose your International Favourites in any of the following countries Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei , Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Korea - South , Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, South Africa, Sweden, Taiwan, Thailand, Turkey, United States and Venezuela.
For countries shown in bold above, you can choose both landline and mobile numbers as part of the International Favourites Bolt On and it will come out of your 3000 landline minutes.
You can also setup a Call Me number in set cities in any of the countries listed below Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, South Africa, Sweden and United States.
For most up-to-date list of countries supported, visit www.o2.co.uk/if
How much does the O2 International Favourites Bolt On cost?
It depends which package you go for
• £10 per month – you get 3000 minutes of landline calls to three international numbers.
• £20 per month – you get 3000 minutes of landline calls and another 200 minutes of mobile calls to five international numbers.
Both packages give you one Call Me number, so your friends and contacts abroad can call you without paying international rates if the call is made from the place you’ve chosen.
You get 3000 minutes a month to international landlines, 200 minutes to international mobiles and you get another 3000 minutes for your Call Me number.
Calls to mobiles in Canada, China, Hong Kong, India, Puerto Rico, Singapore and the USA are also included in the 3000 minutes landline allowance. Calls to mobiles in other supported countries are included in the separate 200 minutes allowance available on the International Favourites 5.
International Favourites Bolt on is a rolling monthly subscription, which you can cancel whenever you like (minimum 1 month).
How do I register for International Favourites
If you’re an existing O2 Business Mobile customer, you can sign up by completing this form
If you do not currently have an O2 Mobile Account, then visit OnlineBusinessMobiles.com
How do I pay for International Favourites?
If you’re a Pay Monthly or Business customer, you’ll see the International Favourites Bolt On charge on your bill.
If you’re on Pay & Go, this will come off your existing calling credit. You will also get a text reminder to have enough balance on hand before we charge you for International Favourites.
If you have not topped up by your anniversary date then the Bolt On will not be renewed or available until you next top up with more than the cost of your Bolt On’s subscription (within 45 days of your anniversary date).When you top up more than that amount we will automatically debit your Bolt On subscription cost from your balance and your anniversary date will change to the date of this latest top up.
If you do not renew your subscription within 45 days of your anniversary date then your Bolt On will end and any inbound or outbound numbers you have set up will be deleted. You may be able to re-register for the Bolt On, but you will have to re-register your international numbers and you will be allocated a new Call Me number (if one is available).
What am I committing to when I buy International Favourites?
With O2 International Favourites Bolt On, you’re only committed for one month at a time. We will renew the service monthly unless you ask us to stop.
If you decide to end your subscription, you can do so by cancelling it on the website here, following the ‘Setup or manage my numbers’ link.
If you’re a business customer and wish to cancel your International Favourites Bolt On, please contact your account manager or go to www.o2.co.uk/ManageBusinessIF
If you are a Pay Monthly or Business customer, the cancellation will be within 24 hours and the bill will reflect the pro-rated refund for the remainder of the month.
If you are Pay & Go customer, we can’t give you any money back, but you can keep on using the International Favourites Bolt On until your next anniversary date.
Do my International Favourites numbers all have to be in the same country?
No, you can set them up across a selection of different countries. The Call Me number for people to call you can be in one of these countries or in another one altogether from the list of available countries.
Can I call mobiles with International Favourites?
Calls to mobiles in Canada, China, Hong Kong, India, Puerto Rico, Singapore and the USA are included in the 3000 minutes allowance to international landlines . You can add them as a chosen number on International Favourites 3 or International Favourites 5 and it will come out of your 3000 landline minutes.
Calls to mobiles in other supported countries are included in a separate 200 minutes allowance available on International Favourites 5.
I have subscribed to International Friends and Family trial; do I need to register again for the International Favourites Bolt On?
Yes. You can register on the International Favourites website here.
My country is not available in International Favourites, what options do I have to call my friends and contacts abroad?
We are looking to add more countries to International Favourites in the future, so keep checking back on the website www.o2.co.uk/if. If you don’t find the country of your choice on International Favourites, you can select one of our other international services here.
Why is my landline number identified as a Mobile number on the International Favourites website?
For some of the International Favourites Countries, standard international landline numbers are recognised as the same as standard mobile numbers. For instance, in Canada, China, India, Hong Kong, Puerto Rico, Singapore and the United States you may be able to select a standard mobile number as one of your registered landline numbers and your calls to that number will be taken out of your landline minutes allowance.
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