Monday, 3 January 2011

Everything you would need to know about BlackBerry Messenger for Business

What is BlackBerry Messenger?

BlackBerry Messenger. Also known as BBM is an instant messaging application which is preinstalled on your BlackBerry device. You can use BlackBerry® Messenger to communicate with users who have a BlackBerry device.

You can send messages to your contacts, change your status and display pictures. During a chat, you can send files such as voice notes and contact attachments. If your device has a camera, you can send pictures that you take with the camera.

Whats different about BlackBerry Messenger?

BlackBerry Messenger is unique to BlackBerry only. You do not need to sign in to or out of BlackBerry Messenger. As long as you are connected to a wireless network, BlackBerry Messenger can keep you connected to your BlackBerry Messenger contacts in Real time.

How do I get BlackBerry Messenger?

BlackBerry Messenger or BBM comes pre-installed on your BlackBerry smartphone. Here’s how to find and open it:

1.On the Home screen, click the Instant Messaging folder.

Note: If you don’t see the Instant Messaging folder, you may be viewing your default Home screen with only six icons. If that’s the case, click the Menu key to display all your smartphone applications.

2. Click the BlackBerry Messenger icon.

How do I add a new contact using a Barcode or Pin/Email?

Want to add a new BBM contact quickly? simply scan their BBM barcode with the camera on your BlackBerry smartphone, or let them another user scan yours. You can also add a new contact if you know the other BlackBerry users unique PIN or E-mail address. See your barcode.

On the BBM contact list screen, press the Menu key and click My Profile.

Click Display My Barcode.

Scan a barcode to add a new contact

• On the BBM contact list screen, press the Menu key and click Invite Contact.
• Click Scan a person's barcode, then click Continue.
• Hold your smartphone so that all four corners of the barcode you are scanning appear on your device screen. Continue to hold the smartphone until you hear a beep.

Use your unique BlackBerry PIN number or Email address to add a new contact

If you want to add a contact who isn’t with you right now? invite them using their unique BlackBerry PIN or email address. To find your own unique BlackBerry PIN number select ‘my profile’ within BBM and your PIN is here.

On the BBM contact list screen, press the Menu key.

• Click Invite Contact.
• Click Enter a person's email address, PIN, or name. Type part or all of the contact information.
• Click the contact information.
• If necessary, change the Send Using field and/or Category fields.
• Click Send.

Note: The person might remain in the Pending category until he or she responds to your invitation.

Why wont those messages appear in the BlackBerry Messenger inbox when adding a new contact using their mobile number?

To add a new contact using their mobile number, open BBM and select invite contact and enter their mobile number and name.

If you have invited a contact using their mobile number you cant open a messenger chat with that contact however you can send them a sms from BBM and it when you receive one from that contact it will appear as a BBM notification.

If you delete the contact from BBM it will also delete the sms history for this contact within the sms inbox.

What are the ringtones for BlackBerry Messenger?

You can set notification options, such as vibrate or tone, for BlackBerry® Messenger in the Sounds application. The BlackBerry Messenger New Message item specifies how you are notified of incoming BlackBerry Messenger messages.

The BlackBerry Messenger Alert item specifies how you are notified when a contact that you have set an availability notification for becomes available. The BlackBerry Messenger Groups item specifies how you are notified of BlackBerry® Groups activities.

How do I ‘Ping’ a contact?

When you ping a contact, the contact's BlackBerry® device vibrates.

In BlackBerry® Messenger, during a chat, press the Menu key.

Click Ping Contact.

How can I share music I am listening to in real-time with my BlackBerry Messenger contacts?

Let your BBM contacts see what you’re listening to on your BlackBerry smartphone.

On the contact list screen, press the Menu key and click My Profile.

Select the Show What I'm Listening To check box.

Press the Menu key and click Save.

Can I send picture messages using BlackBerry Messenger?

You can share pictures with all of the members in a group, or individual messenger contacts. You can share pictures that are stored on your BlackBerry® device, or if your device has a camera, you can take a picture. You can mark pictures as favourites, comment on pictures, and add voice notes to pictures.

A group can contain up to 20 pictures. Pictures in a group are deleted from your device automatically after 28 days, unless you mark a pictures a favourite or change the group options to save group pictures to your BlackBerry device or a media card.

Share a picture with a group

All members of a group can see pictures that you share. Pictures in a group are deleted from your BlackBerry® device automatically after 28

days, unless you mark a picture as a favourite or change the group options to save group pictures to on-board device memory or a media card.

1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in the BlackBerry Groups category, click a group.
3. Click Pictures.
4.Click Share Picture.
5. Click a picture.
6. Type a caption.
7. To add a voice note, click the Add Voice Note icon. Click Record. Click Attach.
8. Click Send.

How do I back up and restore my BlackBerry Messenger contacts?

If you upgrade your device you can back up and restore your BlackBerry Messenger contacts, profile, and group membership using BlackBerry Messengers own back up and restore feature.

The BlackBerry Messenger service uses one of your e-mail addresses integrated on your BlackBerry as an identifier of your backed up data, and will only restore your BBM information to a device where the same e-mail address has been integrated. This ensures your personal information remains secure.

You need to have e-mail successfully set-up on your device in order to back or restore your BBM information. You can also back up and restore using BlackBerry Desktop Manager on a computer.

Where can I get more information on BlackBerry Messenger?

Click here to get more information and a full user guide on BBM.

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