Setting up your O2 business BlackBerry

How do I connect my BlackBerry to O2?

If you don’t have usually GPRS, EDGE or 3G if you are using a 3G device, it should show in capital letters to indicate you have network coverage.

You need to register your BlackBerry on the O2 network. Go to the Home Screen on your device and click the Manage Connections icon, then tick the Mobile Network box.

You will then see the network coverage symbol in the top right of the screen. This is usually GPRS, EDGE or 3G if you are using a 3G device, and it should show in capital letters to indicate you have network coverage.

If your device is not showing capital GPRS, EDGE or 3G you will need to contact O2 Customer Services to check your device has been provisioned for BlackBerry.

Will my existing SIM work with my BlackBerry?

Yes it will. You will however need to ensure that your BlackBerry device has 3G capability, you have a 3G sim and you have a BlackBerry tariff. To check if you have a 3G sim, 3G will be shown on the sim card within the product code or within the last 4 digits of the SIM number. For example - 89441100639276352943GD2

How do I import my contacts from my email accounts to my BlackBerry address book?

To export Contacts from your ISP email account to your BlackBerry device:

1. Log into your ISP email account
2. Create an Export .CSV file (for Outlook) of your Contacts.
3. Save this .CSV file to your desktop. Next you will need to Import this .CSV file into your Contacts folder in Outlook.
4. On the File menu, click Import and Export.
5. Select Import from another programme or file
6. Select Comma Separated Value (Windows)
7. Browse to the .CSV file you created from your ISP contacts.
8. Select Contacts as your destination folder
9. Click Finish and this will import the contacts on your .CSV file into your Contacts Folder.

These contacts will now appear in your BlackBerry handheld Address Book.

Can I add the contacts saved on my SIM card to my BlackBerry Address Book?

Yes you can add your SIM contacts to your BlackBerry Address Book.

1. In the BlackBerry Address Book click the menu and select Click on ‘SIM Card Phone Book’
2. Click the menu key and click ‘Copy All to the Address Book’

How do I set up e-mail on my BlackBerry?

Setting up email from the BlackBerry device takes just a few simple steps.

1.From the Home screen select the ‘Set up’ folder and ‘E-mail Settings/Accounts’.

Then you can either –

Select the type of email account you want to set up, example, Yahoo, AOL and enter existing Internet Service Provider email address and password and agree to the terms and conditions.

Or "Create A BlackBerry E-mail Address" – example xxxx@o2email.co.uk and create a password.

2.Your email is now set up.

Once the first email address has been entered or the BlackBerry email address has been created the customer can then add additional email addresses by clicking 'Set up another email account’ and follow the above steps again.

No more than 10 email accounts can be set-up on one BlackBerry Device.

If you have a new device the set up wizard will appear on the screen when they switch on your device. The email set up instruction is also in the tutorial is in the set up wizard.

To see our interactive guide on how to do this please click here.