I am a Pay Monthly customer what services do I get charged for if I go abroad with my BlackBerry?
If you travel overseas and make or receive voice calls you will be charged at the prevailing roaming rate for your voice tariff. Roaming charges also apply for email, browsing and data services.
To make sure you get your emails quickly, your BlackBerry device is always in contact with the data network when it is switched on and enabled.
This uses about 10KB a day. When you are roaming you are charged for this even if you do not send or receive any emails or browse the Internet on your BlackBerry. The cost depends on your BlackBerry roaming tariff.
I don’t want any charges while I am abroad with my BlackBerry, how do I switch Data Roaming off?
If you don't want to get any data roaming charges, go to Home Screen, Manage Connections, Mobile Network Options and set Data Services to ‘Off When Roaming’
Alternatively you need to contact O2 Customer Care and get data services turned off on your SIM and then re-instated when you return from your trip abroad.
What are the BlackBerry Internet Solution business tariffs roaming tariff options?
A monthly line rental supplementary charge of £20.00 per device with BlackBerry connectivity, which will cover all BlackBerry data roaming usage for that period.
A daily charge of £5.00 will cover all BlackBerry data roaming usage for that day. The daily charge shall only be raised if the BlackBerry user roams.
I am a Pay Monthly customer will my BlackBerry service work the same while abroad?
Throughout most of Europe, your service will work the same way as it does in the UK. You'll be able to use the same short codes without having to use the international dialing code to call back to the UK.
Please check the international charges section for the costs when using your BlackBerry abroad. Please remember your data allowances only apply for usage in the UK. You can add one of our Data Abroad Bolt Ons.
As soon as you land at your destination you'll receive a text message from O2 to let you know what services you can access.
If you're travelling further afield than Europe, you'll still have to call back to the UK using +44. And just to remind you, your short codes will be unavailable. You can find out more about the country you’re travelling in by clicking here.
I have no coverage where I am, what can I do?
You can find out the available network coverage where you are by clicking here.
Try switching your BlackBerry Off and On again. This will help to connect to a network.
You can check the network signal indicator in the status bar at the top of your screen.. If there are no bars, this means there isn't any network service on your BlackBerry. Try moving to a different location. If you're indoors, try going outdoors or moving close to a window.
Will I be charged for someone leaving me a voicemail message when I am abroad?
If you are abroad when the call is diverted to Voicemail on no answer or busy, the caller is charged for a UK deposit call and you will be charged for a UK to roaming call and a roaming call to voicemail (this is as per 901). If the call is diverted to voicemail on unreachable, the caller is charged for a UK deposit call and you are not charged.
Note: If you do not wish to receive these charges we recommend that the Voicemail divert is disabled before leaving the UK. To switch Voicemail divert off dial 1760. To then switch it back on when you are back in the UK dial 1750.
How much is Wi-Fi abroad when using my BlackBerry?
Your unlimited Wi-Fi allowance is not available outside the UK. If you connect to Wi-Fi whilst abroad you’ll be charged according to the fee stipulated by the Wi-Fi network you are connecting to.
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